Thank you for your interest in our aluminum pergola. Our company is dedicated to providing high-quality products and ensuring customer satisfaction. Here are the details of our warranty for our aluminum pergolas:
Warranty Coverage: We offer a 10-year limited warranty on our aluminum pergolas. This warranty covers manufacturing defects in materials and workmanship under normal use and service. It guarantees that the pergola will be free from defects that could affect its structural integrity and functionality.
Warranty Period: The warranty period begins from the date of purchase. Please retain your proof of purchase, such as a receipt or order confirmation, as it will be required to make a warranty claim.
Warranty Claims: In the event of a warranty claim, please contact our customer service department as soon as possible. You may be asked to provide proof of purchase, photographs, or other documentation to support your claim. Our customer service team will guide you through the process and assist you in resolving the issue.
Warranty Exclusions: The following conditions are not covered under our warranty:
Normal wear and tear, including fading, scratches, or minor cosmetic damage.
Damage caused by improper installation, misuse, neglect, or accidents.
Modifications or alterations made to the pergola without prior authorization.
Damage caused by severe weather conditions, acts of nature, or other external factors beyond our control.
Warranty Remedies: If a defect covered by the warranty is confirmed, we will, at our discretion, either repair or replace the defective part or the entire pergola. The decision will be based on the nature and extent of the defect. Any repaired or replacement parts will be covered under the remaining warranty period or for a reasonable period of time.
Limitations: Our warranty is non-transferable and applies only to the original purchaser of the aluminum pergola. It is limited to the repair or replacement of defective parts and does not cover any additional costs, such as labor or transportation. The warranty does not provide compensation for any indirect, incidental, or consequential damages.
Care and Maintenance: To ensure the longevity and performance of your aluminum pergola, we recommend following the care and maintenance instructions provided with the product. Regular cleaning and appropriate maintenance will help preserve its appearance and functionality.